Shipping Policy

Shipping Your Order:
Once you have placed an order for a Kolly CNC product, you will be contacted the next business day by phone or e-mail. Our goal is to provide you with the best possible service and for you to get the most out of your product. Our online sales representatives with review your order and contact you with estimated delivery date.

Shipping Method:

By Sea Freight Orders (Over 30KG.)
Most of the products will be shiped by Sea from China, You need to pick up the machines from Port warehouse by yourself.

Non-Sea Freight Orders (Under 30KG.)
We primarily ship domestic orders via USPS Priority Mail service which has a transit time of 7-15 days. If you would like your products to be shipped expedited, please note this in the comment section of the order. Additional charges will apply.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
Kolly CNC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Statement:
Our aim is to serve our customers well and seek long-term cooperation. If there are any problems during transportation or machine operation, we will do our best to solve the problems for you.

Damaged Shipments
We pack our shipments ridiculously tight and we use a lot of packing material. We carefully select our carriers based on the safe and courteous delivery of your products at a reasonable price. Damages and lost items are rare. However, Weld Metals Online is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Make sure you take pictures of the damaged packaging for reference. Please save all packaging materials and damaged goods before filing a claim. If you notify us about the damaged products, we will try and assist with your claim.

International Shipping Policy
Weld Metals Online ships worldwide. The price listed at checkout is the calculated cost. We do not have control over the price, but if you contact us, we will take a second look and see if there is a less expensive option. International transit time is typically 7-15 days.